FAQ WHAT IS THE BEST TYPE OF IMAGE TO USE? JPEGS work BEST, with at least a size of 1000 x 1000 pixels. If you aren’t sure about image size, email it to me at firstname.lastname@example.org and I will help. AFTER I PLACE MY ORDER, WHAT HAPPENS NEXT? Once your order is placed, you will receive an email from me to you with personalization questions to get started working on your canvas. Overall style of canvas, color choices and key words or phrases and font styles. WILL I GET TO SEE A PROOF OF WHAT MY CANVAS WILL LOOK LIKE BEFORE IT’S SHIPPED? I will email you a picture prior to printing for all customized items. Please make sure to review and approve all proofs. I don’t mind making changes at all before the printing process. DO YOU SHIP OUTSIDE UNITED STATES? (International Orders) Yes! We do ship to Canada.For Canadian orders up to $200 – shipping is $35 … For Canadian orders from $201 – $300 shipping is $65 … orders over $300 I will need to know a size for the canvas and shipping address to get rates.For countries other than United States or Canada – please email us with a size and shipping address for rates. If shipping is too expensive – we do suggest ordering our DIGITAL PRINT YOUR OWN listing. We design and you print locally. WHAT’S YOUR RETURN POLICY? Due to its customized nature, Custom Canvas Art can not be refunded or exchanged. If an item is damaged during shipping, please contact me within 24 hours of receipt with photos of damaged area, we will resolve the issue. WHAT’S THE BIGGEST SIZE I CAN GET? New larger sizes are now available; go as big as 54X100 inches. DO YOU OFFER UNFRAMED PRINTS? Yes – I not only create on canvas but offer unframed photo prints. Email me for sizes. WOULD YOU PRINT PHOTOS WITH NUDITY/OR IS THERE ANYTHING YOU WON’T PRINT? I embrace all photos, I am open minded. I won’t pass judgment, as long as it is legal. HOW DO I CARE FOR MY CANVAS? Please use a soft dry rag to dust. No water please. CAN YOU PRINT IMAGES FROM PROFESSIONAL PHOTOGRAPHERS? Yes, as long as you have permission from the photographer. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? Around 7-10 days after I receive your payment, I will email you a proof. After proof is approved, canvases ship out about 5-7 days later. RUSH OPTIONS are available…just ask! WHAT MATERIALS DO YOU USE TO MAKE A CANVAS? These are canvas prints, wrapped around wood stretcher frame. Ready to Hang. Each canvas is sprayed with Protective spray to protect them against UV light, smudging and moisture…they are NOT meant to get wet. What is an ELITE Word Art Canvas?